Working together
Website & service terms.
A clear overview of how ChispiWebs packages, payment stages, project scope, external costs and voluntary guarantees work.
Website information and project agreement
Information on this website is a practical overview, not a personalised quote. Before paid work begins, ChispiWebs will confirm the deliverables, timing, payment arrangement and any assumptions in writing. That project-specific proposal or agreement takes priority if it differs from this overview.
Packages and payment
The Personal Website price is NZ$500 and the Business Website price is NZ$1,000 for the package features described on the homepage. Each build uses a 50/50 payment structure: 50% is paid when the customer is ready to begin, and the remaining 50% is paid after the website is completed, reviewed and ready for final launch or handover.
The exact number of pages, content, integrations and revision process will be confirmed for the project. Ecommerce, advanced integrations, major scope changes and work requested after approval are quoted separately before they are added.
Third-party costs
Unless a written quote expressly includes them, ChispiWebs prices do not include costs charged by other providers. These may include:
- domain registration and renewal
- Microsoft 365, business email or other software subscriptions
- ecommerce platforms, payment processing and transaction fees
- premium fonts, stock media, plugins, APIs or other licensed services
Third-party services remain subject to their own availability, pricing, licences and terms. ChispiWebs will identify known external costs before they are added to the project.
Your part in the project
You are responsible for providing accurate content, timely feedback and any access needed to complete the agreed work. You must have permission to use the names, text, images, logos and other material you supply, and your business claims and required industry notices must be lawful and accurate.
Timelines, launch and results
Delivery dates depend on the agreed scope, access, content, feedback and third-party services. ChispiWebs will use reasonable care and skill, communicate material delays and test the agreed website before launch.
Search rankings, visitor numbers, sales and uninterrupted availability depend on many factors outside the website build, so they are not guaranteed. Security is treated seriously, but no website or online provider can honestly promise to be completely immune from attack or downtime.
14-Day Working Foundation Guarantee
Within 14 calendar days after the project officially begins, ChispiWebs will provide a solid working version that establishes the agreed design direction, layout, structure, responsive behaviour and main functionality.
This promise covers the working foundation, not necessarily the fully refined and completed website. It depends on the customer providing required information, content, images, access and feedback reasonably on time. A delay caused by missing or late customer material, requested scope changes, or a third-party service pauses or reasonably extends the timeframe.
If ChispiWebs does not provide that working foundation within the applicable timeframe, the customer may request a refund of the ChispiWebs development fee paid for the project. External costs already paid or committed to another provider are excluded.
Refinement, admin controls and optional support
After the first working version, ChispiWebs and the customer review and refine the agreed website before final approval. Where appropriate for the project, ChispiWebs will provide simple admin controls for common content updates. The editable areas and their limits will be confirmed for each project.
The website build is a fixed-price project and does not require a monthly ChispiWebs subscription. After completion, customers may separately choose the NZ$50 per month support plan for reasonable troubleshooting, small fixes, minor content changes and general maintenance. It is optional and can be cancelled at any time.
Major redesigns, large new sections, ecommerce expansions, major new functionality, significant development work and paid third-party services are not included in the monthly support plan and may require a separate quote.
30-Day Money-Back Guarantee
If the completed website is not right for you, email info@chispiwebs.com within 30 calendar days after ChispiWebs first provides the completed website for your review.
This voluntary guarantee covers the ChispiWebs development fee paid for that project. It does not cover domain fees, licences, payment fees, stock assets or other external costs already paid or committed to another provider. When a full development-fee refund is accepted, the refunded ChispiWebs work must not continue to be used or published unless otherwise agreed in writing.
This guarantee adds to, and does not limit, rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.
Ownership and third-party material
You keep ownership of original material you provide. Ownership and handover of ChispiWebs code and design work will be stated in the project proposal. Open-source software, fonts, images and third-party services continue under their own licences; neither party receives ownership of those items merely because they are used in the website.
Service limits and problems
ChispiWebs is responsible for completing the agreed work with reasonable care and skill. Internet infrastructure, hosting networks, domain registries, email platforms and other third-party systems can fail or change outside ChispiWebs’ control. If a problem occurs, both sides should raise it promptly and work in good faith on an appropriate solution.
Nothing here excludes or restricts liability or consumer rights where doing so would be unlawful. Project-specific cancellation, payment and liability arrangements will be confirmed before work begins. New Zealand law applies to ChispiWebs projects unless a written agreement says otherwise.
Questions
For a scope, cost or guarantee question, contact Nico at info@chispiwebs.com before committing to a project.